On this page you will find all the details about Rachael Capocci and some of our frequently asked questions. If we haven't provided information for what you are looking for, please get in touch directly.
What is the booking process?
Once you have completed our enquiry form, Rachael will be in contact to confirm availability and to discuss your requirements.
Do you have a minimum booking fee?
What happens if you don’t have availability?
We have recommended hairstylists and makeup artists that we can suggest should we not be available on your chosen date.
Can I book hair or makeup only?
Yes, of course. We offer hair styling or makeup as a standalone services or together as a package.
How do I know my booking is confirmed?
How long before my wedding day should I come for a trial?
Can I book a trial before I secure my actual wedding date?
Yes, please do.
How should I prepare for my trial?
What happens during my hair trial?
How long will a trial take?
Can I book a second trial?
What if my expectations are not met at the trial?
We strive to ensure that all clients are happy with the results of a trial before we leave, however in the unlikely event that you, or any of your bridal party, are not satisfied after a trial, please contact Rachael directly within 24 hours so a resolution can be discussed and agreed. Refunds, retrials or cancellations are solely at our discretion.
We understand a trial can be challenging so we recommend lots of research before you secure a booking with any hair or makeup artist as style and approach differs from one artist or stylist to another.
We recommend you familiarise yourself with our work portfolio and ensure you are confident that our capabilities and style are what you are looking for before securing a booking.
Where expectations are realistic, and communication is good, we don’t usually experience any problems although you should always expect and allow for an element of 'trial and error' which is all part of the process.
How far do you travel?
Do you travel abroad?
What makeup brands do you use?
Do I have to pay a deposit?
To confirm your booking we will kindly ask you to sign our terms & conditions and request a non-refundable £100 deposit, which will be deducted from your final balance.
Are you VAT registered?
What are your accepted methods of payment?
What type of hair accessories should I bring to a trial?
Accessories will depend on your overall style or look you want to create. We recommend that you bring any accessories and jewellery that you would like to try to your trial.
How long will it take on my wedding day?
A minimum 1-hour per person for each service is required on the day. We then allocate time to set-up and final touch-ups before you depart. We will only leave when you are happy, and we have waved you off.
Can you use some of my own makeup products?
If you have products that you want to specifically use, please feel free to bring them to the trial with you.
Can I buy gift vouchers?
Yes, absolutely. Gift vouchers are available on request. Please contact Rachael to dicsuss directly.
Can I pay for a trial after I have it?
Unfortunately all services need to be secured with a deposit and payment in full received by bank fransfer at least 7 days before your booked trial date.
What is your cancellation policy?
We are hoping that this is never the case for any of our brides, however we know that things do happen and sometimes dates need to be cancelled.
If you need to make changes to your booking, for example if you wish to increase or decrease numbers or services booked, then please let us know at least 12 weeks prior to your wedding date.
In the unfortunate event that you need to change or cancel your event with us we require a minimum of 12 weeks notice. Notice provided after this time may affect your right to a refund.
In the unlikely event that we are unable to attend your wedding on the day due to illness or unforeseen circumstances (it hasn’t ever happened, and we hope that it won’t), we will do our utmost to find an alternative stylist or artist to stand-in. If this is not possible, all payments will be refunded.
In the event of extreme circumstances where travel or work restrictions have been issued, whereby Rachael and/or any of her team are unable to attend your wedding, Rachael will contact you at the earliest indication and again, we will do our utmost to ensure we do whatever we can to support you in this situation.
What are your prices?
We understand that every wedding, bride and bridal party is very different. That means that pricing needs to be tailored to suit your requirements.
Is there a cost for larger wedding parties?
For large wedding parties a £50 charge will be added to your quote for an extra team member to assist Rachael on the day.
Is there a cost for an early start?
Due to an early start time a £50 charge will be added to your quote for an extra team member to assist Rachael on the day.
Can I amend my booking?
Adding extra people or services in on the day outside of the quote or agreed with Rachael without prior warning may jeopardise the quality of our work or delay the ceremony.
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